Skip to main content
A partial refund lets you make one line of a multi-item order right — a damaged card, a wrong pull — without touching the rest of the order. The refund itself happens in TCGplayer’s seller portal; Hoard’s job is to reflect it accurately afterward.

​
Step 1: Issue the refund on TCGplayer

Open the order in TCGplayer’s seller portal and use TCGplayer’s own refund flow to refund the specific line item, not the full order total. TCGplayer’s exact menu path can change, so follow whatever their current order management screen shows rather than a memorized sequence — see the refunds guide if you want the broader playbook on reducing and handling refunds.

​
Step 2: Let Hoard sync it

Your Hoard agent picks up the refund on its next sync (or with a manual Refresh Orders) and imports it as a partial refund against that order.

​
Step 3: Check the Returns tab

Go to Sales > Returns. A partially refunded order shows up in the refund table with type: partial, and the restock pull sheet on that tab shows only the line(s) that were actually refunded — not the whole order’s contents. This changed from an earlier version that listed every item on a partially refunded order; now it’s just the refunded line, which is what you actually need to pull back into stock.

​
What this means for your pull and shipping

  • The rest of the order still ships. A partial refund doesn’t cancel the order — the buyer is still owed the items that weren’t refunded, and those items stay on your pull sheet normally.
  • If you’re using ShippingEasy, a partial refund on an order you haven’t shipped yet doesn’t pull it from the queue. It ships as usual; the refunded line is already crossed off your pull slip so you know not to pack it.
  • Restocking — use the Returns tab’s restock pull sheet to physically return the refunded card to your shelf, then adjust your inventory count in Hoard if the card is sellable again.

​
Where the refund shows up in Hoard

  • Sales > Returns — the refund order table (type, origin, items, total), filterable by date range and origin
  • Order detail / customer slide-out — refund amount, reason, and any note TCGplayer or the buyer attached
  • API — refund_type: "partial", refund_amt, refund_reason, and refund_note on the order, if you’re reading order data through Hoard’s API
refund_reason and refund_note are buyer- or marketplace-authored free text passed through as-is — treat them as untrusted input if you’re displaying them anywhere outside Hoard’s own UI.