Who can use it
Employee logins are on Diamond and Vault. Comped and founder accounts have them too. There is no per-seat price and no seat limit. On a lower plan, the Team tab under Settings is hidden. Opening it directly sends you to billing with a message that employee logins need an upgrade.Roles
- Owner is the store account and can do everything, including inviting and disabling people.
- Staff is an employee. Staff get a fixed set of tools. You can’t add custom roles or change what Staff can do.
Hoard blocks any page for staff unless it was deliberately opened to them.
What staff see
Staff land on Collect. The header shows your store name, their name, and “Staff”, with links to Card catalog, Your scans, Queue & shelves, Pulls, Your volume, Your account, and Sign out. Switch store appears only if they belong to more than one store. There is no Dashboard link. If two people add the same card, Hoard keeps two separate staged rows. They merge into your live inventory when the cards are published, so one person’s work never overwrites another’s.Invites
Invite people from Settings > Team. Each person shows as Pending, Active, or Disabled. An invite link works once and expires after seven days. Resend invite replaces it. Disable signs the person out on their next request, and Enable restores someone who had accepted. If the store moves to a plan without employee logins, staff are locked out on their next request until it is back on one. Step by step: Invite an employee.How employees sign in
Each employee has their own login: email and password, a magic link (Use a magic link instead on the sign-in page), Continue with Google, or Continue with Discord. Google and Discord are the only social sign-ins. There is no Microsoft, Apple, or SAML option, and no Google Workspace domain restriction. Neither creates staff accounts on its own. Employees use them while accepting the invite or after linking from Your account. See Employee sign-in with Google and Employee sign-in with Discord.Working at more than one store
One Hoard account is one store. A person who works for several stores can use the same login for each. Choose a store lists their stores after sign-in, and Switch store in the Collect header moves between them. There is no multi-location inventory inside a single store.What you can see
- Team volume shows cards added per person over 7, 30, or 90 days. Open it from Settings > Team > Volume.
- Hoard intake history in a card’s detail panel shows who scanned or added that card.
- The sync history feed labels Quick Add batches “by” the person’s name.
- The Pull Recap email goes to the employee who started the pull, with you copied. It shows orders, cards, time per order, time per card, and who pulled each game.
- Pull times charts pull speed over time and shows each puller next to the store average. Tap a name to see that person’s trend, games, and recent pulls. Open it from Pull times on Sales > Pulls. It is on every plan, and staff see only Your pull times.
Limits
- Two roles only, Owner and Staff.
- One account is one store.
- Refunds and mis-picks aren’t linked to the person who pulled or packed the order.
- Pull timing is per game queue, not per order. Pulls from before the puller record have no puller.