Visual Pull

Visual Pull helps warehouse teams pull orders faster and with fewer mistakes. Start a pull session, print a cover sheet with one QR code per game, hand each row to the right puller, and they scan it on their phone or tablet to step through orders with card images. Orders are sorted by shipping priority so tracked and expedited shipments get packed first.

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How it works

1. Go to Sales > Pulls on your dashboard and click Start Pull to snapshot the orders that belong in this pull
2. Click Open Pull Sheet from the active session card. You can also use Open Pull Sheet on the active pull card on Today > Overview, or the link in your morning digest email
3. A print-friendly page shows one row per game and shipping class, such as Magic · Tracked and Magic · PWE. Each row has its own QR code, order count, card count, dollar total, oldest-order time, expedited-versus-regular split, and Print slips link
4. Games appear in a fixed order that matches a typical print sequence: Yu-Gi-Oh, Pokemon, Pokemon Japan, One Piece, Magic, then everything else alphabetically
5. Print the page and hand each row to the employee pulling that game
6. The employee scans the QR with any phone or tablet. No app install, no login required
7. They see the first order with card images, sorted by shipping priority. Pull the cards, confirm visually, tap Next
8. At the end of that game’s QR queue, tap Mark done to record the finish time for that game

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Pull sessions

A pull session snapshots the eligible orders at the moment you start it. That snapshot stays fixed for the pull, even if you mark orders as shipped on TCGplayer in the meantime. Your team can keep pulling from the tablet all day without orders disappearing mid-shift or new orders jumping into work that has already started. Why this matters: If you print packing slips from TCGplayer at 8:30 AM and mark everything shipped right away, the pull session keeps those orders visible on the tablet. Without sessions, the pull view would go empty as soon as Hoard syncs the shipped status. Starting a session: Go to Sales > Pulls on your dashboard and click Start Pull. This captures eligible open orders right now. The start-point presets and the start/end date fields are behind the Customize start time disclosure next to the button. If you visit the pull page (/pull) without starting a session first, you’ll see an empty state directing you back to the dashboard. How sessions work:

• You start a session manually from the Pulls subtab — it won’t create one automatically when you open the pull page
• Orders that arrive after the session starts are not added to that session. They missed the current pull and can be included in the next one.
• If an order refresh finds that an active-session order was cancelled, that order is dropped from the pull and the tablet shows a “N cancelled orders removed from this pull” note. An order that comes back fully refunded stays in the queue with a review warning. Other changes, including orders you marked as shipped and partially refunded orders, leave the order in the queue with no warning.
• Orders you shipped over the weekend but never pulled are captured when you start a session on Monday
• Each active session lasts 24 hours by default, or you can end it early with the End Session button
• A session ends on its own about 10 minutes after the last game is marked done. The pull sheet and the tablet show when it will close. Reopening a game in those 10 minutes keeps the pull open.
• Make any fixes, such as reopening a game or flagging a card, within those 10 minutes. After the pull closes, the tablet is read-only.
• Adding an order to a game that is already marked done reopens that game, so the pull stays open until it is done again.
• The Pulls subtab shows your active session, progress bar, order count, completion chips, and a history table with per-pull stats
• You can also create a session via the API: POST /api/v1/pull_sessions

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Orders that are still syncing

Orders arrive from TCGplayer in pieces: the order itself shows up first, and its shipping address and line items can land a little later. Hoard keeps half-loaded orders off printed paper and tells you exactly what’s still on the way.

• The pull sheet names what’s loading. While a sync is still landing, the pull sheet shows a “still syncing” banner that says what’s in flight: items, shipping addresses, or both. Once it clears, reload to see the complete pull.
• Packing slips never print a blank Ship To. If an order’s shipping address (street and city) hasn’t finished syncing when you print slips, that slip is held out of the printed stack and the page shows how many were held and why. This protection is always on; held slips print normally once the address arrives. Orders from countries without postal codes are unaffected.

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Wait for orders to finish syncing (optional)

If you’d rather keep not-yet-ready orders out of the pull entirely, turn on Wait for orders to finish syncing in Settings > Fulfillment. It’s off by default. With the setting on:

• New pulls only capture fully synced orders. An order joins the pull once its shipping address and complete item list have landed.
• Held orders stay visible. The pull sheet and the start-pull preview show “N ready · M held”, with one row per held order and the reason next to it: “no address” or “items still syncing (3 of 9)”.
• Print anyway. A held order that’s only waiting on items has a Print anyway button that adds it to the active pull immediately. Use it when you know what’s in the order and don’t want to wait. Orders with no address can’t be forced into a pull; there’s nothing to print on the envelope until the address arrives.
• No babysitting required. A held order that finishes syncing on its own is captured by your next pull automatically.

Like other pull actions, Print anyway pauses while your Hoard payment is past due and comes back once billing is settled.

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Progress tracking

Hoard shows pull progress in three places:

• Today > Overview shows the active pull card with a card-based progress bar and a View Active Session shortcut
• Sales > Pulls shows the active session with a per-game queue strip, such as Magic 46 / 64, Pokemon 34 / 42, or Lorcana Done

• The tablet pull view shows progress based on all cards in previous orders out of the full pull, not just the page the puller is currently viewing

Progress is based on card quantity, not order count. If the first 10 orders are tiny and the next 5 are large, the bar reflects the actual pulling work. The active session panel has a Refresh button so a manager can check the latest queue progress from the floor without opening each QR.

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What the puller sees

Each order shows:

• Order number in large monospace text
• Card count for the order
• Shipping badge so they know how to pack it:
  • EXPEDITED (red badge) for orders with expedited shipping
  • TRACKED (orange badge) for orders above your tracking threshold
  • PWE (subtle badge) for everything else
• Card images in high resolution (Scryfall for Magic, TCGplayer catalog for other games)
• Set code, collector number, and full expansion name (e.g., MKM #345 / Murders at Karlov Manor)
• Quantity badge when an order has multiple copies of the same card
• Variant badges for FOIL, HOLOFOIL, REVERSE HOLO, 1ST EDITION, and UNLIMITED
• Scryfall variant tags like Borderless, Showcase, and Extended Art appended to the card name when applicable
• Foil shimmer overlay on foil card images, the same rainbow effect as your dashboard binder
• Cross-game labels when a multi-game order is shown in one queue (see below)

Each card shows its sale price: under the card image in grid view, and in a Price column in table view. The order total appears next to the card count in the order header. The Hide prices toggle on the pull sheet applies to printed packing slips only, not to the tablet. If the puller cannot find a card or needs to come back to an order later, they can send that order to the end of the queue. The button asks for confirmation first, then keeps that order at the end of the session queue. Deferred orders are not forgotten; they stay in the same game queue after the normal shipping-priority work. When a refreshed order needs review, the tablet keeps it visible with a warning. This is meant for mid-day order refreshes where an order might have changed after the Pull sheet was printed. When a game queue is finished, Mark done asks for confirmation, records the completion, and shows a done state. Marking done is safe to click again; it will not create duplicate completion records.

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Order sort

Orders on the tablet are sorted by shipping priority, then by date:

1. Expedited orders first (red badge). Oldest expedited order at the top.
2. Tracked orders next (orange badge). Orders at or above your tracking threshold. Oldest first.
3. PWE orders last. Oldest first.
4. Deferred orders after active work. Deferred orders keep their relative deferred order so the worker can come back to them deliberately.

This matches the typical packing workflow: expedited shipments go out first, then tracked boxes, then plain white envelopes. Your tracking threshold is configured in Settings > Repricing under My Shipping Rules. The default is $50. Expedited orders are an exception: they always pull and slip as tracked no matter the dollar value, because an Expedited order ships with a tracked label and can never go in a plain envelope.

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Card sort order

Cards within each order are sorted for shelf-walking efficiency:

• Magic, Pokemon, Yu-Gi-Oh, and other games: grouped by condition (Near Mint first, then Lightly Played, Moderately Played, Heavily Played, Damaged), then alphabetically by set and card name within each condition
• One Piece: grouped by set code in a fixed walk order — main sets (OP01, OP02 …) first, then extra boosters (EB), premium boosters (PRB), promos (P-), and starter decks (ST) last — and sorted by collector number within each set (OP01-001, OP01-025, OP03-051) for physical shelf order

Sort pulls in Direct box order in Settings > Fulfillment changes the first bullet only. Cards stay grouped by condition, but inside each condition group they are ordered by set in TCGplayer Direct box order, then non-foils before foils within a set, then by card name, instead of alphabetically by set and card name. One Piece keeps the fixed set-code walk order described above. The setting is off by default.

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Game queues and multi-game orders

Each game gets its own pull queue with its own QR code. Games appear in a fixed order on the cover sheet: Yu-Gi-Oh, Pokemon, Pokemon Japan, One Piece, Magic, then any remaining games alphabetically. If a single order contains cards from multiple games (for example, a Magic card and a Pokemon card in the same order), the order appears in one queue only. It goes to whichever game comes first alphabetically. All cards from the order are visible, and items from other games get a small label (e.g., “POKEMON”) so the puller knows to coordinate with the person pulling that game. The order does not appear in the other game’s queue. One packing slip, one queue.

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Split list pulls

By default each puller takes one game and works through its orders. With How to divide a pull set to One list per game, split between pullers in Settings > Fulfillment, every card in the pull goes on one list per game, sorted by set and card name, and each game’s QR code opens that list. To divide a game between people, open Divide a game between pullers on the pull page, tick the pullers for that game and click Make the lists. The first person gets the start of the game’s list, the next person the next part, and so on. Copies of the same card stay with one person, so the parts can be a little uneven. Each person gets their own QR code and link. A game you leave blank stays one list, so a small game can go to one person as is. The link opens the same pull sheet as a game queue, one set per page. Each card shows the order number it belongs to. The timer, pause, problem reports, Push to the End, All cards and Mark done all work the same way. Once a pull has lists, it keeps them until it ends, even if you change the setting. If you switch to lists partway through a pull, games already marked done are left off. If orders join the pull after the lists were made, their cards show as Not on a list and the pull stays open. Click Divide a game between pullers and make the lists again to add them. Games you leave blank keep their pullers. Lists already marked done stay done, and their cards are left out. Old QR codes stop working after new lists are made.

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Grid view vs table view

Toggle between two views with the Grid/Table button at the top of the page:

• Grid view (default): card images with variant badges and foil shimmer. Best for visual confirmation while pulling.
• Table view: compact rows with a small thumbnail, quantity, card name, price, set/number, and condition. Looks like a packing slip. Best for cross-referencing against the printed slip in your other hand.

Your preference is saved per device. Tap any card image in either view to see it full-screen for detail inspection (set symbols, The List reprints, alt art differences).

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Viewing pull history in the Orders tab

On your dashboard under Sales > Orders, two new features help you track pull activity:

• Ship column shows a badge (EXP, TRK, or PWE) for each order based on your shipping threshold
• Pull column links back to the pull session each order belongs to (blank if it was never pulled)
• Shipping filter dropdown lets you filter the orders list by PWE, Tracked, or Expedited
• Pull session filter dropdown lets you filter to orders from a specific pull session, with the date, time, and order count in the label
• Unassign removes an order from its pull after confirmation. Use it when a manager needs that order eligible for a future pull instead.

Pull links also appear in other Hoard order rows, such as customer order history and return order rows, so a manager can trace an order back to the pull that captured it.

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Refreshing orders mid-pull

The Refresh Orders button queues a focused order refresh for Hoard. It asks Hoard to fetch updated TCGplayer order data; it does not add new orders to the active pull. When the refresh completes, Hoard shows a “new data is available” banner. If any order already in the active pull changed in a way that needs review, the tablet queue keeps it visible and adds a warning.

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QR codes and security

Each QR code contains a signed token scoped to one game, one seller account, and one Pull session. No login is needed to view the tablet page, so treat printed QR sheets like operational access to that pull. QR codes are stable per session. A printed sheet stays scannable for 14 days from the moment the pull started; after that the link shows an expired page. You can scan yesterday’s printed sheet to inspect what was pulled, but it will still point to the original fixed session. Start a new session and print a new sheet for new orders. Once a pull ends, the tablet page becomes read-only. A pull ends when you end it with End Session, about 10 minutes after the last game is marked done, when its 24-hour window runs out, or when you start a newer pull. Card images and order details stay visible for reference, but the Mark done, Reopen, Push to the End, Pause, and Report a problem controls are removed from the page. Hoard also rejects those actions on the server, so a cached tab can’t submit them.

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Who pulled each game

The tablet asks Who’s pulling? the first time a phone or tablet opens a game. The puller taps their name from your team list, types a name under Someone else, or taps Skip for now. The device remembers the choice for 30 days, and Change next to “Pulling as” switches it. Switching before Mark done moves the open game to the new name. A team member signed in to Hoard is recorded without being asked. When a game is marked done, Hoard records who marked it. The name shows in four places:

• The Pull times table on the pull wrapup page
• Each game row in the pull recap email
• The Pullers and Pullers by game charts on the Pull times report
• The Pulls table on the Team volume report: orders, cards, and average time per order. A name typed under Someone else shows with “(guest)”. Pulls by someone later removed from the team show as “Former staff”.

If two people work the same game, the person who taps Mark done gets the credit. A game marked done with no name chosen shows as “Not recorded”. Anyone with the QR link sees the names on your team list. Emails are never shown.

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Completion timing

Each game QR tracks its own start and finish. Opening the QR starts the timer, and the final Mark done screen completes that game’s queue. Hoard records the time, orders, and cards for each game and shipping class.

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Pull times

Hoard shows the average time per order and per card for each game and shipping class, such as One Piece PWE and One Piece Tracked. Average per card is the total pick time divided by the total cards, so a big queue counts more than a small one. For example, 4 PWE orders with 12 cards that took 3m 22s average 51s per order and 17s per card. The averages show in three places:

• The pull recap email and recap page, for that pull. The email also lists any game that wasn’t finished but has deferred orders, warnings, or flagged images
• The Pull times table on the pull wrapup page, for that pull
• The Pull times report, for the last 7, 30, or 90 days. Open it from Pull times above Past Sessions on Sales > Pulls. See Pull times report.

Games pulled before shipping classes were split show as “Mixed”. The “All games” total leaves out a Mixed row when the same game was also marked done by shipping class in that pull, so orders aren’t counted twice.

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Pull times report

Pick 7, 30, or 90 days. The report compares that window with the same number of days just before it. Tap a name to open that person’s page. Their tiles compare them with the whole store, and Over time draws their time per card next to the store’s line. By game shows each of their games against the store average for that game. Recent pulls links to the recap of each pull they worked. Switching between 7, 30, and 90 days keeps you on their page. Every chart has a Show as a table link with the same numbers. A team member who opens the report sees only their own pulls, with no other names. A puller can stop the clock with the Pause button at the top of the tablet when they step away, so breaks don’t inflate the per-order timing. Tapping Resume pulling starts it again.

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Where to find it

• Sidebar: Fulfillment, which jumps straight to Sales > Pulls
• Dashboard: Sales > Pulls > Start Pull, then Open Pull Sheet
• Daily digest email: Print pull sheet link in the Sales section (only appears when you have orders)
• Direct URL: tryhoard.com/pull

Each game’s Tracked row also carries a Push [Game] Tracked to ShippingEasy button, with Push all Tracked to ShippingEasy at the top of the page. See Shipping labels and tracking for what happens after the push.

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Tips

• Two pullers, one game? Both can scan the same QR. Split the work between you and let one person tap Mark done.
• Tablet stays on the order until you tap Next. If you put the tablet down, it remembers your position (saved in the browser’s local storage).
• No card image? The placeholder shows the card name in large text so you can still identify it. Images resolve through the same identifier chain as your dashboard, so if a card has an image in your binder, it’ll have one here.
• Late orders? Orders that arrive after the session starts are excluded from that pull. Start the next session when you are ready for them.
• Weekend orders? Orders that come in over the weekend are captured in Monday’s pull session automatically. If an order was shipped over the weekend without being pulled (rare), Monday’s session still captures it.