Documentation Index

Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt

Use this file to discover all available pages before exploring further.

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Visual Pull

Visual Pull helps warehouse teams pull orders faster and with fewer mistakes. Start a pull session, print a cover sheet with one QR code per game, hand each row to the right puller, and they scan it on their phone or tablet to step through orders with card images. Orders are sorted by shipping priority so tracked and expedited shipments get packed first.

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How it works

1. Go to Sales > Pulls on your dashboard and click Start Pull Session to snapshot the orders that belong in this pull
2. Click Open Pull Sheet from the active session card. You can also use Print Pull Sheet on Today > Sync Log, or the link in your morning digest email
3. A print-friendly page shows one row per game with a QR code, the game name, order count, card count, and a breakdown by shipping type (expedited, tracked, PWE)
4. Games appear in a fixed order that matches a typical print sequence: Yu-Gi-Oh, Pokemon, Pokemon Japan, One Piece, Magic, then everything else alphabetically
5. Print the page and hand each row to the employee pulling that game
6. The employee scans the QR with any phone or tablet. No app install, no login required
7. They see the first order with card images, sorted by shipping priority. Pull the cards, confirm visually, tap Next
8. At the end of that game’s QR queue, tap Mark done to record the finish time for that game

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Pull sessions

A pull session snapshots the eligible orders at the moment you start it. That snapshot stays fixed for the pull, even if you mark orders as shipped on TCGplayer in the meantime. Your team can keep pulling from the tablet all day without orders disappearing mid-shift or new orders jumping into work that has already started. Why this matters: If you print packing slips from TCGplayer at 8:30 AM and mark everything shipped right away, the pull session keeps those orders visible on the tablet. Without sessions, the pull view would go empty as soon as your agent syncs the shipped status. Starting a session: Go to Sales > Pulls on your dashboard and click Start Pull Session. This captures eligible open orders right now. If you visit the pull page (/pull) without starting a session first, you’ll see an empty state directing you back to the dashboard. How sessions work:

• You start a session manually from the Pulls subtab — it won’t create one automatically when you open the pull page
• Orders that arrive after the session starts are not added to that session. They missed the current pull and can be included in the next one.
• If an order refresh finds that an active-session order was cancelled, shipped, refunded, or otherwise changed, the order stays in the queue and shows a review warning instead of silently disappearing.
• Orders you shipped over the weekend but never pulled are captured when you start a session on Monday
• Each active session lasts 24 hours by default, or you can end it early with the End Session button
• The Pulls subtab shows your active session, progress bar, order count, completion chips, and a history table with per-pull stats
• You can also create a session via the API: POST /api/v1/pull_sessions

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Progress tracking

Hoard shows pull progress in three places:

• Today > Overview shows the active pull card with a card-based progress bar
• Sales > Pulls shows the same progress under the active session
• The tablet pull view shows progress based on all cards in previous orders out of the full pull, not just the page the puller is currently viewing

Progress is based on card quantity, not order count. If the first 10 orders are tiny and the next 5 are large, the bar reflects the actual pulling work.

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What the puller sees

Each order shows:

• Order number in large monospace text
• Card count for the order
• Shipping badge so they know how to pack it:
  • EXPEDITED (red badge) for orders with expedited shipping
  • TRACKED (orange badge) for orders above your tracking threshold
  • PWE (subtle badge) for everything else
• Card images in high resolution (Scryfall for Magic, TCGplayer catalog for other games)
• Set code, collector number, and full expansion name (e.g., MKM #345 / Murders at Karlov Manor)
• Quantity badge when an order has multiple copies of the same card
• Variant badges for FOIL, HOLOFOIL, REVERSE HOLO, 1ST EDITION, and UNLIMITED
• Scryfall variant tags like Borderless, Showcase, and Extended Art appended to the card name when applicable
• Foil shimmer overlay on foil card images, the same rainbow effect as your dashboard binder
• Cross-game labels when a multi-game order is shown in one queue (see below)

No prices are ever shown on the tablet view. If the puller cannot find a card or needs to come back to an order later, they can send that order to the end of the queue. The button asks for confirmation first, then keeps that order at the end of the session queue. Deferred orders are not forgotten; they stay in the same game queue after the normal shipping-priority work. When a refreshed order needs review, the tablet keeps it visible with a warning. This is meant for mid-day order refreshes where an order might have changed after the Pull sheet was printed. When a game queue is finished, Mark done asks for confirmation, records the completion, and shows a done state. Marking done is safe to click again; it will not create duplicate completion records.

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Order sort

Orders on the tablet are sorted by shipping priority, then by date:

1. Expedited orders first (red badge). Oldest expedited order at the top.
2. Tracked orders next (orange badge). Orders at or above your tracking threshold. Oldest first.
3. PWE orders last. Oldest first.
4. Deferred orders after active work. Deferred orders keep their relative deferred order so the worker can come back to them deliberately.

This matches the typical packing workflow: expedited shipments go out first, then tracked boxes, then plain white envelopes. Your tracking threshold is configured in Settings > Pricing under Shipping Rules. The default is $50.

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Card sort order

Cards within each order are sorted for shelf-walking efficiency:

• Magic, Pokemon, Yu-Gi-Oh, and other games: grouped by condition (Near Mint first, then Lightly Played, Moderately Played, Heavily Played, Damaged), then alphabetically by set and card name within each condition
• One Piece: grouped by set, then sorted by collector number (OP01-001, OP01-025, OP03-051) for physical shelf order

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Game queues and multi-game orders

Each game gets its own pull queue with its own QR code. Games appear in a fixed order on the cover sheet: Yu-Gi-Oh, Pokemon, Pokemon Japan, One Piece, Magic, then any remaining games alphabetically. If a single order contains cards from multiple games (for example, a Magic card and a Pokemon card in the same order), the order appears in one queue only. It goes to whichever game comes first alphabetically. All cards from the order are visible, and items from other games get a small label (e.g., “POKEMON”) so the puller knows to coordinate with the person pulling that game. The order does not appear in the other game’s queue. One packing slip, one queue.

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Grid view vs table view

Toggle between two views with the Grid/Table button at the top of the page:

• Grid view (default): card images with variant badges and foil shimmer. Best for visual confirmation while pulling.
• Table view: compact rows with a small thumbnail, quantity, card name, set/number, and condition. Looks like a packing slip. Best for cross-referencing against the printed slip in your other hand.

Your preference is saved per device. Tap any card image in either view to see it full-screen for detail inspection (set symbols, The List reprints, alt art differences).

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Viewing pull history in the Orders tab

On your dashboard under Sales > Orders, two new features help you track pull activity:

• Ship column shows a badge (EXP, TRK, or PWE) for each order based on your shipping threshold
• Pull column links back to the pull session each order belongs to (blank if it was never pulled)
• Shipping filter dropdown lets you filter the orders list by PWE, Tracked, or Expedited
• Pull session filter dropdown lets you filter to orders from a specific pull session, with the date, time, and order count in the label
• Unassign removes an order from its pull after confirmation. Use it when a manager needs that order eligible for a future pull instead.

Pull links also appear in other Hoard order rows, such as customer order history and return order rows, so Eden or a manager can trace an order back to the pull that captured it.

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Refreshing orders mid-pull

The Refresh Orders button queues a focused order refresh for the agent. It asks the agent to fetch updated TCGplayer order data; it does not add new orders to the active pull. When the refresh completes, Hoard shows a “new data is available” banner. If any order already in the active pull changed in a way that needs review, the tablet queue keeps it visible and adds a warning.

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QR codes and security

Each QR code contains a signed token scoped to one game, one seller account, and one Pull session. No login is needed to view the tablet page, so treat printed QR sheets like operational access to that pull. QR codes are stable per session and do not expire just because the session is closed. You can scan yesterday’s printed sheet to inspect what was pulled, but it will still point to the original fixed session. Start a new session and print a new sheet for new orders.

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Completion timing

Each game QR tracks its own start and finish. Opening the QR starts the timer, and the final Mark done screen completes that game’s queue. Hoard records elapsed time, orders, items, deferred orders, warning count, seconds per order, and seconds per item. These metrics are designed for Eden-style ops reporting: average time per card, average time per order, and Pull completion trends over time.

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Where to find it

• Dashboard: Sales > Pulls > Start Pull Session, then Open Pull Sheet
• Sync Log shortcut: Today > Sync Log > Print Pull Sheet
• Morning digest email: Print pull sheet link in the Orders section (only appears when you have orders)
• Direct URL: tryhoard.com/pull

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Tips

• Two pullers, one game? They can both scan the same QR and navigate independently. The page doesn’t track who pulled what, so coordinate verbally or split by “I’ll do odds, you do evens.”
• Tablet stays on the order until you tap Next. If you put the tablet down, it remembers your position (saved in the browser’s local storage).
• No card image? The placeholder shows the card name in large text so you can still identify it. Images resolve through the same identifier chain as your dashboard, so if a card has an image in your binder, it’ll have one here.
• Late orders? Orders that arrive after the session starts are excluded from that pull. Start the next session when you are ready for them.
• Weekend orders? Orders that come in over the weekend are captured in Monday’s pull session automatically. If an order was shipped over the weekend without being pulled (rare), Monday’s session still captures it.