Sales

The Sales tab is the operating workspace for orders. It combines financial performance, open order work, customer signals, pull sessions, returns, and shipping mix.

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Overview

A row of period pills sits above the cards — Today, 7d, 30d, 90d, 6mo, 1y (and 2y on Pro). Picking a window scopes the cards to it; Today shows same-day figures. Below the cards, a detail bar carries the longer-range metrics for the window: gross, orders, average order value, trend, and fee rate. The chart and monthly table show gross sales, net sales after fees, refunds, and order history over time. The count of orders still waiting to be packed shows in the Sales (N) tab label and on the Orders subtab; an active pull session’s order count lives on the Pulls subtab. All figures use your account timezone.

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Subtabs

• Overview shows the period-scoped sales summary plus the historical sales chart
• Orders lists imported TCGplayer orders, with a shipping breakdown and an orders-over-time chart side by side
• Customers shows repeat buyers, customer lifetime value, notes, and order history
• Pulls starts and manages Visual Pull sessions for open orders
• Returns shows refund orders, repeat refunders, and a restock pull sheet

The same date-range pills appear on Orders, Customers, Pulls, and Returns, so the window control is in the same place on every subtab.

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Orders workspace

The Orders subtab is the manager view for TCGplayer orders. It includes:

• Search by order number or buyer
• Status, shipping, date, and Pull session filters
• A shipping mix widget with Today, 24h, 7d, 30d, and 90d shortcuts
• Pull links for orders that belong to a Visual Pull session
• An Unassign action when an order needs to be removed from a pull and made eligible for a future session

Shipping-period shortcuts are included in the URL, so you can bookmark a view like “today’s tracked/PWE mix” and open it later with the same time filter.

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Customers workspace

The Customers subtab is your buyer intelligence dashboard. The stat row across the top shows: Below that, the customer list shows tier, lifetime value, last order date, notes, and a slide-out with full order history per buyer. Use the All / Repeat / VIP filters to narrow the list. Free plan shows the last 90 days. Upgrade to Pro for full history.

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Pulls workspace

The Pulls subtab shows the active pull session, a card-based progress bar, completed game queues, and a history table with per-pull stats. Use it to start the next fixed pull, open the QR cover sheet, or inspect how the last pull went.

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Returns workspace

The Returns subtab tracks refunds: refunded-order count, full versus partial split, repeat refunders, and your top refunded game, with a filterable table of each refund order (type, origin, items, total) and a restock pull sheet. Filter by date range, origin (buyer, TCGplayer, seller), or game.

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Metrics tracked

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How sales data is collected

Hoard downloads TCGplayer’s Seller Sales Report CSV for each month:

1. Current month — refreshed every sync (month-to-date)
2. Historical months — backfilled 2 months per sync cycle until complete

After a few sync cycles, you’ll have complete sales data going back several months.

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Sales chart

The chart shows a visual breakdown of sales over time, so you can spot trends in revenue, fees, refunds, and net income.