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Order Tracking

Hoard imports your TCGplayer order history and tracks repeat customers, order volume, and buying patterns.

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What gets imported

The agent exports your order history from TCGplayer’s seller portal:
  • Order number and date
  • Buyer name
  • Order status
  • Product amount, shipping, and total
First sync: Imports full order history back to January 2020. Subsequent syncs: Imports the last 90 days of orders.

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Customers tab

Hoard Customers tab showing buyer list with order counts, revenue, and loyalty tiers The Customers tab on your Dashboard shows:
  • Total unique buyers
  • Repeat customers (buyers with 2+ orders)
  • Customer lifetime value
  • Order frequency per customer
  • Notes (you can add notes to any customer)

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Why track orders

  • Repeat buyers are your best customers. Knowing who comes back helps you prioritize service.
  • Order trends show which days and months are busiest.
  • Average order value helps you understand your pricing sweet spot.
Order import is non-fatal. If it fails during a sync, your inventory sync still completes. Orders will catch up on the next cycle.