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Documentation Index

Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt

Use this file to discover all available pages before exploring further.

Hoard imports your TCGplayer order history and tracks repeat customers, order volume, and buying patterns.

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What gets imported

Hoard exports your order history from TCGplayer’s seller portal:
  • Order number and date
  • Buyer name
  • Order status
  • Product amount, shipping, and total
First sync: Imports full order history back to January 2020. Subsequent syncs: Imports the last 90 days of orders.

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Refresh orders during the day

From the dashboard, Refresh Orders queues a focused order refresh. It asks Hoard to fetch updated TCGplayer order data without running a full inventory sync. If an active Visual Pull session exists, the refresh does not add new orders to that pull. It only updates order data and flags already-pulled orders that now need review.

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Customers tab

Hoard Customers tab showing buyer list with order counts, revenue, and loyalty tiers The Customers tab on your Dashboard shows:
  • Total unique buyers
  • Repeat customers (buyers with 2+ orders)
  • Customer lifetime value
  • Order frequency per customer
  • Notes (you can add notes to any customer)
When an order belongs to a Visual Pull session, Hoard shows a pull link next to that order in manager-facing order rows. You can find it in:
  • Sales > Orders
  • Customer order history
  • Return order rows
In Sales > Orders, the Pull column also includes Unassign for managers. Use it only when an order should be removed from its pull and made eligible for a future pull session.

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Why track orders

Repeat buyers tend to drive a disproportionate share of revenue. Knowing who comes back helps you prioritize service and packing quality for the people who matter most. Order trends also show which days and months are busiest, and average order value gives you a read on whether your pricing is in the right range.
Order import is non-fatal. If it fails during a sync, your inventory sync still completes. Orders will catch up on the next cycle.