How to fix a ShippingEasy order that needs attention

When something about an order’s trip through ShippingEasy needs a person to look at it, Hoard doesn’t fail silently — it shows up in a short list on the Visual Pull page, right below the pull toolbar. It only appears when there’s something to show, and it names, for example, “3 orders need attention (ShippingEasy fulfillment).” The list is one table. Each row has the order, the buyer, What happened, and What to do. Orders you can fix from this page are at the top and have a checkbox.

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Push orders again from the list

Rows with a checkbox can be cleared by another push: an order ShippingEasy turned down, an order a stopped push never reached, or an order that had no shipping address. They start selected. Clear the checkbox on any order you want to leave out, or use the checkbox in the header to select or clear them all, then click Push selected orders again. You don’t need an active pull. The push runs in the background the same way as any other push, and orders keep their original place in the label order. Rows without a checkbox are already in ShippingEasy, so pushing again does nothing for them. Follow What to do instead. Where the fix happens in ShippingEasy, the row has an Open in ShippingEasy link to that order.

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What each reason means

No label after 24h and Not imported after 24h are early warnings so a stalled order doesn’t go unnoticed for days.

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Close all

If you’ve already sorted out a batch of orders yourself, click Close all next to the list’s headline to clear the whole list in one go. Hoard asks you to confirm first, since it dismisses every row currently shown. A dismissed order only stays off the list while it’s showing the exact problem you dismissed. If anything genuinely new happens to that order afterward, its row comes right back — dismissing isn’t a way to silence an order for good.

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Refresh

Click Refresh to pull the latest order and tracking status from TCGplayer right away, instead of waiting for Hoard’s next scheduled sync. This is the fastest way to see whether tracking you just uploaded — by hand or with Auto-ship on TCGplayer — has actually landed. Refresh needs Hoard Desktop running; if nothing happens after a few minutes, the button tells you to check that it’s open.

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Orders you shipped another way drop off the list

If you made a label outside ShippingEasy, the order leaves this list once TCGplayer shows it as shipped or has a tracking number for it. Hoard also leaves it out of later pushes. The order may still be sitting unlabelled in ShippingEasy, so skip it there when you buy labels. To have Hoard cancel it in ShippingEasy for you, turn on Remove orders I labelled somewhere else; see Connect ShippingEasy. This only applies while ShippingEasy has no label for the order. If a label was bought, voided or drop-shipped there, its row stays until that is sorted out. Hoard recalculates this list every time you load the Visual Pull page, so a row drops off as soon as the problem is gone.

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Common questions

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Why did an order that’s shipping fine end up on this list?

Three of these reasons are not failures. Not sent yet means a push stopped before reaching the order. No label after 24h means the order reached ShippingEasy but nobody’s bought its label yet. Not imported after 24h means Hoard has the tracking but it hasn’t reached TCGplayer yet. Pushing again, buying the label, or checking the Auto-ship toggle clears them.

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ShippingEasy was down during my push. Will my orders show up as failed?

No. When ShippingEasy is busy or unreachable, Hoard tries again over the next few minutes and marks nothing as a problem. Any orders it still could not send appear on the list as Not sent yet.

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Does the list clear itself, or do I have to dismiss rows?

Both. The list clears itself as you fix the underlying issue — push the order again where that applies, and Hoard rechecks the list every time you load the Visual Pull page. If you’ve already handled a batch of orders outside Hoard, click Close all to clear them immediately instead of waiting; a row you dismiss this way still comes back on its own if a genuinely new problem hits that order.

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What do I do if an order was refunded after I already bought its label?

Void the label yourself in ShippingEasy. Hoard never voids a label automatically.

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Where does this list live?

The needs-fix list lives on the Visual Pull page, right below the pull toolbar. It’s not shown on the Orders tab or anywhere else.

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Related

• Connect ShippingEasy
• Push TCGplayer orders to ShippingEasy
• Shipping labels and tracking
• Visual Pull