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This page collects the questions sellers ask most often before and just after signing up. We add to it whenever a new one comes in, so it grows over time. If your question isn’t here, email support@tryhoard.com — there’s a good chance the answer is short and reassuring, and once we’ve answered it for you, we’ll add it here for the next person.

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Installing Hoard Desktop

No. Download the signed Mac installer (beta), open the DMG, drag Hoard Desktop to Applications, and open it from Applications. The installer works on both Apple Silicon and Intel Macs and is signed and notarized. The public download page may still offer an older standalone file while the installer is in beta. Follow the install walkthrough for the full setup.
On a fresh setup, Hoard turns on Launch at Login automatically, so it starts when you sign back into your Mac. You can turn this off from the Hoard menu-bar menu. Updates preserve your choice; if you turned it off previously, turn it back on there.

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Your dashboard and your data

Yes. Your Hoard dashboard lives at tryhoard.com and works from any browser, on any device, any time — laptop, phone, shop iPad, friend’s computer. Just sign in.Your home computer doesn’t need to be on. The desktop app on your home computer is just the sync engine that keeps TCGplayer in lockstep with your Hoard account. When that computer is running, fresh prices and orders flow in. When it’s off, your dashboard still works — it just shows the last-synced state until the next sync runs.
No. Hoard never touches your bank account, payout settings, tax information, or saved payment methods.The desktop agent logs into your TCGplayer seller portal to do two things: upload your new prices, and download your orders and sales. That’s it. It doesn’t visit your payout pages, it doesn’t read your tax forms, it doesn’t have any reason to and it never will.Hoard’s servers never see your TCGplayer password either. You sign into TCGplayer directly in a browser window on your own computer, and that session stays on your machine.
The dashboard, yes — sign into tryhoard.com from anywhere.The desktop agent should run on one computer at a time, but it doesn’t have to be your computer. Several sellers run it on a shop PC instead of the machine they use at home — all it needs is to be logged in to TCGplayer there. (Two agents syncing the same account at once would step on each other, so Hoard guards against that.) Simplest rule of thumb: pick whichever computer is reliably on, and install it there.
Hoard actively tries to stop that from happening in the first place. While the desktop agent is running, it holds your computer awake (caffeinate on Mac, the equivalent power-management call on Windows) so your normal sleep settings don’t cut a sync off partway through. It only blocks system sleep, not the screen turning off, so it’s not burning battery keeping a display lit.If the computer does end up off or disconnected some other way (closed lid without power, network drop, forced shutdown), nothing bad happens. The agent picks up the next time the computer is awake and online. You don’t lose data, you just get the next sync a little later than scheduled.
You can tap Sync Now from the mobile dashboard, and Hoard queues the request immediately. But the request still needs your desktop agent to actually run it — that’s the part that logs into TCGplayer, exports inventory, and uploads price updates. If the agent isn’t running anywhere, the request just waits queued until it’s back online.In short: the mobile dashboard views and configures your store from anywhere. The desktop agent is what executes. See Install and use Hoard Desktop for what the agent actually does during a sync.
Not today. The desktop agent needs a real, logged-in TCGplayer browser session on a machine, because TCGplayer doesn’t offer an API that would let a cloud service do that without one. A cloud-hosted agent is something we’d like to build, but we’re not going to promise a date before it’s real — if it ships, it’ll show up here and in the changelog with instructions, not as a surprise.

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How the agent fits in

TCGplayer doesn’t offer a public API that lets outside services manage inventory and prices on a seller’s behalf. So instead of asking TCGplayer for a back-door, Hoard does what you’d do yourself — log into the seller portal in a browser and click the buttons. The desktop agent is that browser, automated.Running it on your computer with your own login means no middleman ever has your TCGplayer credentials.
No. The agent is idle most of the time. It wakes up on a schedule (usually daily, depending on your plan), does its sync in a few minutes, and goes back to sleep. It uses a small browser window in the background; you can keep working normally while it runs.
Two things:
  1. Exports your inventory so Hoard can see your current listings and prices.
  2. Uploads new prices that Hoard has calculated for you (if you’ve turned on automated repricing).
It also reads your orders and sales pages so the dashboard can show you what’s selling. It doesn’t touch listing photos, condition notes, payout settings, store settings, or anything outside inventory and orders.

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Money and billing

No. Hoard charges a flat subscription. We don’t take a percentage of your revenue, we don’t mark up your prices, and we don’t sit between you and your payouts. TCGplayer pays you directly, exactly as they do today.
No. Hoard only needs a TCGplayer seller account at Level 4 or higher — that’s what unlocks the CSV export/import Hoard syncs through, and it’s unrelated to Pro. Pro is a separate, optional TCGplayer subscription (2.5% of online sales) that bundles tools like MassPrice, Quicklist, and Scan & Identify. If you’re using Hoard for pricing and don’t need the rest of the Pro bundle, canceling Pro doesn’t affect Hoard at all — it keeps syncing and repricing exactly the same. See TCGplayer seller levels explained for what Level 4 actually requires.
No. Upgrades take effect immediately — you’re charged a prorated amount for the rest of the current period, and your new sync cadence and limits apply right away. Downgrades work the same in reverse: you’re credited, not charged again, and the change also applies immediately.

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Pricing and rollback

A few different safety layers can hold a card back on purpose, and each one leaves a reason behind rather than failing silently:
  • Locked cards are always skipped — that’s what a lock is for.
  • A single card’s price can be held if its market is too thin to trust (very few copies listed) or while it’s mid-buyout. Open Why this price? on the card and you’ll see a Price change held note explaining why.
  • A whole batch can be held if it touches more of your inventory, or a bigger dollar amount, than your auto-push safety thresholds allow — you’ll get an email and a dashboard banner naming the exact threshold that tripped.
  • Photo and custom listings only have price decreases held, never increases — see Custom listing price updates.
Nothing held is lost. The next sync re-evaluates with fresh data, or you can review and approve it yourself from the dashboard banner.
Open Today → Rollback. The status banner tracks it through three stages, Queued → Uploading → Complete, so you don’t have to guess. It’s not instant on TCGplayer: your Hoard dashboard updates the moment you confirm, but the rolled-back prices don’t land on TCGplayer until the next sync cycle uploads them, usually within a few minutes. If you don’t want to wait, download the rollback CSV from that same screen and import it into TCGplayer yourself. See Price Rollback for the full mechanics.

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Still got questions?

Email support@tryhoard.com. Real reply from a real person, usually the same day. If your question turns out to be a common one, we’ll add it here so the next seller finds it faster.