Step 1: Ask
“Who are my repeat customers?”or more specific versions of the same question:
“Has anyone bought from me more than twice?” “What percentage of my revenue comes from my top 10 buyers?”These are all reads, pulled from your order history, so nothing changes and there’s no risk in asking.
Step 2: Read the answer
Expect a list of buyers with order counts and, for the revenue-share question, a percentage of total revenue attributable to your top buyers. This is drawn from order data Hoard already has. It is not a contact list you can message from, but Hoard does keep a seller-side buyer profile: order history, notes, and a private buyer rating for your own future order decisions.Step 3: Add your private buyer rating in Hoard
When a name needs more context than an order count, open Sales → Customers, select the buyer, and use the stars in the customer panel to set your own 1–5-star rating. Hoard can also suggest a rating from captured feedback, refunds, and order history; your manual rating takes precedence, and clearing it returns the profile to Hoard’s suggestion. This is a private seller tool. It does not change the feedback the buyer left for you on TCGplayer, publish anything about the buyer, or contact them. Use it for a factual next-order decision: for example, whether a repeat buyer has consistently been easy to serve, whether you want to review their prior orders before shipping, or whether a note would save your team time next time. Keep ratings and notes specific to your own transaction history.Step 4: Narrow it
“Just the ones who bought in the last 3 months.” “Sort by total spend instead of order count.” “Which repeat buyers have a low Hoard rating or a prior refund I should review?”The assistant can read the customer and order data already in Hoard, including the context available on those records. It cannot set or change your private buyer rating for you — that control stays in the customer panel.