Step 1: Identify the exact listing
Give the assistant the card name, set, condition, and finish if you know them. A card name alone may match several printings or multiple listings in your store.“Why is my Near Mint non-foil [card] from [set] priced where it is? Identify the exact listing first. Show its listed and target prices, market source, governing rule, any floor or cap, and any blocker. Do not change anything.”The assistant can find the listing and read Hoard’s per-card pricing explanation. Ask it to say when a field is unavailable instead of filling it in from general card knowledge.
Step 2: Check the rule as it stands now
If the stored explanation and the listing still seem out of step, ask:“Evaluate that card against my current rules and compare the computed target with the stored target. If they differ, tell me what could be stale. Don’t apply a change.”The explanation reflects the stored pricing match. A separate rule evaluation computes the target from the current rules. A difference is a diagnostic clue, not proof that either number should be pushed to TCGplayer. Check the last sync and agent health before acting on it.
Step 3: Choose the right action
- If the source or condition is wrong, inspect the listing and your settings in Hoard before changing a rule.
- If a rule is too broad or too narrow, ask the assistant to prepare a reviewed pricing-rule proposal. Read the affected-card count and impact before you approve it.
- If one card needs a manual lock or one-off override, use the Hoard dashboard. The assistant cannot create arbitrary per-card price overrides through chat today.