> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI assistant connection issues

> Fixes for the snags sellers hit connecting Claude, ChatGPT, or Codex to Hoard, and for getting it to read or change your store once connected.

If you're connecting an AI assistant to Hoard and something isn't working, this page covers the snags we see most. The short version of the happy path lives in [Talk to your store](/talk-to-your-store), and the connector URL is always the same:

```text theme={null}
https://mcp.tryhoard.com/mcp
```

## The sign-in window never opens, or closes instantly

When you connect, your assistant should pop open a Hoard sign-in window. If it never appears or flashes shut:

**Cause:** A popup blocker, or a work-network firewall, is blocking the sign-in window.

**Fix:**

1. Allow popups for your assistant's site (claude.ai, chatgpt.com).
2. Try connecting again.
3. If you're on a workplace or school network, try from a personal network, some firewalls block the sign-in handshake.

## The assistant says it doesn't have any Hoard tools

You connected, but when you ask a question the assistant says it can't see your store or has no Hoard tools available.

**Cause 1 — the connector didn't finish connecting.** The sign-in or the **Allow** step didn't complete.

**Fix:** Remove the Hoard connector, add it again with `https://mcp.tryhoard.com/mcp`, sign in to Hoard in the window that opens, and click **Allow** on the consent screen. Then start a fresh chat.

**Cause 2 — you're on a free Hoard plan.** The assistant connection reads your synced store data, which requires a paid plan.

**Fix:** Pick a plan at [tryhoard.com/pricing](https://www.tryhoard.com/pricing) (Gold, Platinum, or Diamond all include it), then reconnect.

**Cause 3 — ChatGPT only.** Custom connectors require a paid OpenAI plan (Plus, Pro, or Business).

**Fix:** Connectors won't appear in ChatGPT settings on the free tier. Upgrade your OpenAI plan, then add the connector.

**Cause 4 — ChatGPT only.** You're in the newer **Apps** flow, but the draft app was created with the wrong setup path or an incomplete OAuth scan.

**Fix:** Delete the draft app, then recreate it from **Settings → Apps → Create**. Paste `https://mcp.tryhoard.com/mcp`, choose **OAuth** if ChatGPT asks for the auth type, finish the Hoard sign-in, and wait for ChatGPT's tool scan to finish before clicking **Create**.

## I asked it to change something and nothing happened

The assistant answered, but the price (or rule) you asked it to change is untouched.

**Cause:** The ability to make changes is **off by default**. Out of the box an assistant can read your store but not edit it.

**Fix:**

1. Open [Settings → Assistants](https://www.tryhoard.com/settings/connected-apps).
2. Turn on agent permissions.
3. Ask again, the assistant will show you a **preview** with a risk rating, and you confirm before it commits.

If it still won't, the action may be dashboard-only for now. [What your assistant can do](/agent-capabilities) has the honest list of what's exposed today versus what's still dashboard-only.

## It changed less than I asked, or asked me to confirm every step

That's the safety model working, not a bug. Every change runs through **preview → confirm → commit**, and hard price floors sit underneath. How much the assistant does on its own versus how often it stops to ask is controlled by your permission mode.

**Fix:** Adjust how cautious it is in [Settings → Assistants](https://www.tryhoard.com/settings/connected-apps). [Picking the right permission mode](/tutorials/picking-a-permission-mode) walks through the trade-offs.

## I revoked an assistant and now I want it back

Revoking cuts access immediately and on purpose, the assistant can't refresh its way back in.

**Fix:** Reconnect from scratch by following the [connect guide](/connect-to-claude) for your assistant again. It's the same few clicks as the first time.

## Reads work but my numbers look stale

The assistant always shows your **last-synced** state, it reads the data Hoard has already collected, it doesn't log into TCGplayer itself.

**Fix:** Ask it to trigger a sync (a write action, so you'll need permissions turned on), or run a sync from your [dashboard](https://www.tryhoard.com/dashboard) or Hoard Desktop. If syncs themselves are failing, that's a different problem, see [sync issues](/troubleshooting/agent-issues).

## Still stuck

Email [support@tryhoard.com](mailto:support@tryhoard.com) with which assistant you're using (Claude, ChatGPT, Codex) and what you see when you try to connect or ask a question. We'll get you sorted and add the fix here for the next person.