> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Hoard asks you to log in to TCGplayer again

> Why the agent re-prompts for TCGplayer login even with Remember Me checked, and when that's expected.

If you checked "Remember Me" on TCGplayer but your Hoard agent still asks you to log in again from time to time, that's expected — it's a TCGplayer platform limitation, not a Hoard bug.

## Why this happens

TCGplayer's session cookies don't include an expiration header that would let a browser treat them as persistent, and "Remember Me" doesn't change that on TCGplayer's side. Because of that, your agent's session lives only in memory for as long as its browser process stays running:

* The first time the agent needs TCGplayer, it requires a manual login.
* Every cycle after that reuses the same in-memory session, without asking you to log in again.
* If the browser process ends — a crash, a computer restart, the desktop app closing — that in-memory session is gone. The next cycle opens a fresh login window and needs you to sign in manually again.

So the recurring login prompt isn't about how often you sync or anything you're doing wrong — it's tied to how long the underlying browser process has stayed alive.

## Is this normal?

Yes. It's not a sign your account is being flagged or that something's broken. It happens most often after a computer restart, a Chrome crash, or after the desktop app has been closed and reopened.

## What to do when it happens

Log in normally in the window that opens, complete any CAPTCHA if one shows up, and your agent picks back up from there. No settings need to change.

## Why Hoard doesn't just store your credentials to skip this

Hoard's agent authenticates with TCGplayer through a real browser session rather than storing your TCGplayer username and password anywhere. That's a deliberate tradeoff: it means Hoard never holds a copy of your TCGplayer credentials, but it also means sync depends on TCGplayer's own session mechanics — including the memory-only cookie behavior described above — rather than a stored login Hoard controls end to end.

## How often should you expect this?

There's no fixed interval — it's tied entirely to how long your agent's browser process stays alive, not a timer. A machine that stays on and running Hoard Desktop continuously might go a long time between prompts. A machine that restarts nightly, or a laptop that sleeps and loses the running process, will see it more often. Either way, once you're logged back in, sync resumes exactly where it left off.

## Related

* [Login and captcha walkthrough](/troubleshooting/login-captcha)