> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to read your sync log to find what failed

> Where to find step-by-step detail on a sync, and what the status colors and labels mean.

If your dashboard just says a sync "failed" and you want to know which step actually broke, the Sync Log has the detail — you don't need to guess from the summary status alone.

## Where to find it

Open your dashboard and go to the **Today** tab, then click into the **Sync Log** subtab. Each row is one sync cycle, with the most recent at the top.

## Reading a sync's steps

Click into a sync to see its individual steps — things like logging in, exporting inventory, calculating prices, and pushing them to TCGplayer. Each step has a status:

* **Success** — the step completed cleanly.
* **Failed** — a step that stops the whole sync. Login, exporting inventory, and uploading inventory are examples of steps that can fail the entire cycle this way.
* **Failed (ignored)**, shown amber — a non-critical step failed but the rest of the sync kept going. Buyer feedback and sales report exports fall into this category; they run after your prices are already calculated and pushed, so a failure here doesn't hold up pricing.

## Partial vs. failed

A sync marked **partial** means every fatal step succeeded but at least one non-fatal step (like a sales report) failed along the way — your prices and inventory are fine. A sync marked **failed** means one of the critical steps didn't complete, so treat that one as needing attention.

## Debug screenshots

When a step fails, Hoard automatically captures a before-and-after screenshot pair of the browser at that point and attaches them to the sync record. These exist mainly to help Hoard support diagnose what TCGplayer's page looked like at the moment of failure (a layout change, a CAPTCHA, an unexpected error) — you don't need to do anything to generate them, and you generally won't need to read them yourself unless you're working with support on a repeated failure.

## What to do with what you find

* A failed **login** step usually means your session expired — see [agent stuck on "awaiting login"](/how-to/sync/agent-stuck-on-awaiting-login).
* A failed **export\_inventory** or **upload\_inventory** step is worth a retry with **Sync Now**; if it repeats, check [general sync failure troubleshooting](/troubleshooting/sync-failures) for the specific error text.
* An amber "failed (ignored)" step on buyer feedback or sales reports usually clears on its own next cycle and isn't urgent.

## Related

* [Sync failure categories](/troubleshooting/sync-failures)
* [Reading the price audit log](/tutorials/reading-the-audit-log)