> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders, shipping, and refunds: how-to guides

> Numbered steps for pulling, shipping, tracking, and refunding TCGplayer orders in Hoard.

Everything below is a task, not a feature tour. Each guide answers one question in steps: how to pull orders, get them shipped, keep tracking current, and handle a refund or a dispute. For the full tab reference, see [Order Tracking](/features/orders) and [Visual Pull](/features/visual-pull).

## Pull and pack

* [How to print a pull sheet in Hoard](/how-to/print-a-pull-sheet) — get the QR cover sheet for today's orders
* [How to start and run a pull session](/how-to/run-a-pull-session) — the full session lifecycle, from Start Pull to Mark done
* [How to ship a TCGplayer order as a plain white envelope](/how-to/ship-a-tcgplayer-order-pwe) — pack and mark PWE orders shipped

## Ship and track

* [How to mark a TCGplayer order shipped in Hoard](/how-to/mark-a-tcgplayer-order-shipped) — bulk-mark orders and understand the pending state
* [How to add tracking to a TCGplayer order](/how-to/add-tracking-to-a-tcgplayer-order) — manual entry vs Hoard's automated paths
* [Export TCGplayer orders to Pirate Ship for bulk labels](/how-to/export-tcgplayer-orders-to-pirate-ship) — get a day's orders into Pirate Ship without re-keying addresses
* [Connect ShippingEasy](/connect-shippingeasy) — push tracked orders from the pull page or the Orders tab and let tracking land on TCGplayer by itself
* [Push TCGplayer orders to ShippingEasy](/how-to/push-tcgplayer-orders-to-shippingeasy) — the three places you can push from, and what the confirmation tells you
* [Fix a ShippingEasy order that needs attention](/how-to/fix-a-shippingeasy-order-that-needs-attention) — every reason an order lands on the needs-fix list, and the fix for each

## Refunds, cancellations, and disputes

* [How to issue a partial refund on a TCGplayer order](/how-to/issue-a-partial-refund-tcgplayer) — refund one line without refunding the whole order
* [How to cancel a TCGplayer order the right way](/how-to/cancel-a-tcgplayer-order) — the sequence that keeps pulls and inventory clean
* [How to respond to a "card not as described" message on TCGplayer](/how-to/respond-to-not-as-described) — a response script and what to do next
* [How to handle a TCGplayer order marked delivered that the buyer says never arrived](/how-to/handle-order-not-received) — steps for an INR dispute

## Track your numbers

* [How to track your TCGplayer refund rate over time](/how-to/track-your-tcgplayer-refund-rate) — where your refund rate shows up in Hoard
* [How to see TCGplayer seller feedback without checking the seller portal](/how-to/see-buyer-feedback-from-tcgplayer) — the five places feedback surfaces
* [How to import your historical TCGplayer orders into Hoard](/how-to/import-historical-tcgplayer-orders) — backfill years of past orders

<Note>
  Hoard doesn't issue refunds or cancel orders itself. Those actions happen in TCGplayer's own seller portal. Hoard records the result and keeps your pull sessions, inventory, and reporting in sync with it.
</Note>