> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryhoard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Questions

> Real questions sellers have asked, with the short happy answers. If yours isn't here, email support@tryhoard.com and we'll add it.

This page collects the questions sellers ask most often before and just after signing up. We add to it whenever a new one comes in, so it grows over time.

If your question isn't here, email [support@tryhoard.com](mailto:support@tryhoard.com) — there's a good chance the answer is short and reassuring, and once we've answered it for you, we'll add it here for the next person.

## Your dashboard and your data

<AccordionGroup>
  <Accordion title="If I open the dashboard from another computer, will I see my data?">
    Yes. Your Hoard dashboard lives at [tryhoard.com](https://www.tryhoard.com) and works from any browser, on any device, any time — laptop, phone, shop iPad, friend's computer. Just sign in.

    Your home computer doesn't need to be on. The desktop app on your home computer is just the **sync engine** that keeps TCGplayer in lockstep with your Hoard account. When that computer is running, fresh prices and orders flow in. When it's off, your dashboard still works — it just shows the last-synced state until the next sync runs.
  </Accordion>

  <Accordion title="Does Hoard ever see my bank account or payout info?">
    No. Hoard never touches your bank account, payout settings, tax information, or saved payment methods.

    The desktop agent logs into your TCGplayer seller portal to do two things: upload your new prices, and download your orders and sales. That's it. It doesn't visit your payout pages, it doesn't read your tax forms, it doesn't have any reason to and it never will.

    Hoard's servers never see your TCGplayer password either. You sign into TCGplayer directly in a browser window on your own computer, and that session stays on your machine.
  </Accordion>

  <Accordion title="Can I use Hoard on multiple computers?">
    The dashboard, yes — sign into [tryhoard.com](https://www.tryhoard.com) from anywhere.

    The desktop agent should run on **one computer at a time**. Most sellers install it on the machine that's already on during business hours (a shop PC, a home desktop). Two agents trying to sync the same account at the same time would step on each other, so Hoard guards against that — but the simpler answer is: pick the computer that's reliably on, and install it there.
  </Accordion>

  <Accordion title="What happens if my computer is asleep when a sync was supposed to run?">
    Nothing bad. The agent picks up the next time the computer is awake and online. You don't lose data, you just get the next sync a little later than scheduled. Most sellers leave their shop PC on during business hours and that's plenty.
  </Accordion>
</AccordionGroup>

## How the agent fits in

<AccordionGroup>
  <Accordion title="Why does Hoard need to run on my computer at all?">
    TCGplayer doesn't offer a public API that lets outside services manage inventory and prices on a seller's behalf. So instead of asking TCGplayer for a back-door, Hoard does what you'd do yourself — log into the seller portal in a browser and click the buttons. The desktop agent is that browser, automated.

    Running it on your computer with your own login means no middleman ever has your TCGplayer credentials.
  </Accordion>

  <Accordion title="Is the agent always doing something? Will it slow my computer down?">
    No. The agent is idle most of the time. It wakes up on a schedule (usually daily, depending on your plan), does its sync in a few minutes, and goes back to sleep. It uses a small browser window in the background; you can keep working normally while it runs.
  </Accordion>

  <Accordion title="What does the agent actually do on TCGplayer?">
    Two things:

    1. **Exports your inventory** so Hoard can see your current listings and prices.
    2. **Uploads new prices** that Hoard has calculated for you (if you've turned on automated repricing).

    It also reads your orders and sales pages so the dashboard can show you what's selling. It doesn't touch listing photos, condition notes, payout settings, store settings, or anything outside inventory and orders.
  </Accordion>
</AccordionGroup>

## Money and billing

<AccordionGroup>
  <Accordion title="Does Hoard take a cut of my sales?">
    No. Hoard charges a flat subscription. We don't take a percentage of your revenue, we don't mark up your prices, and we don't sit between you and your payouts. TCGplayer pays you directly, exactly as they do today.
  </Accordion>
</AccordionGroup>

## Still got questions?

Email [support@tryhoard.com](mailto:support@tryhoard.com). Real reply from a real person, usually the same day. If your question turns out to be a common one, we'll add it here so the next seller finds it faster.